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Customer Technology Support Specialist

Location: Kraków


Type: Permanent

Closing Date:

Job Reference: 1163765

Customer Technology Support Specialist

For our Client an international logistic company located in Kraków, we are currently looking for experienced Customer Solutions Specialist to join IT Customer Solutions Team.

Federal Express Corporation (FedEx Express) is the world’s largest express transportation company. The FedEx Express global transportation network provides rapid, reliable, time-definite delivery of documents, packages and freight shipments worldwide. For future team members, as part of one of the strongest transportation and logistics companies this means more opportunities to grow, learn and succeed.

Position Summary:

  • Providing quality support to external and internal EMEA customers
  • Answering Customers' calls, replying to e-mails in order to solve any issue(s) they may experience
  • Answering to escalations and informing Customers about correct processes
  • Keeping Customers updated on the progress of an ongoing investigation/troubleshooting and its resolution
  • Cooperating with developers and testing applications
  • Participating in all internal trainings necessary to develop and maintain an advanced knowledge of products, technologies, and processes

What will help you to be successful in the role?

  • Fluent English (C1)
  • Knowledge of Dutch would be an asset.
  • Experience in Customer Service related to IT environment.
  • Good technical knowledge in IT and new technologies domains – Postman, SoapUI, restful API/ Webservices/API, CMD
  • Excellent communication skills - ability to analyse, listen, and make recommendations (guide the Customer towards a satisfactory solution)
  • Problem solving skills
  • Analytical skills
  • Accuracy & Attention to Details

What we offer:

  • Additional benefits package - Multisport, Private Medical Care, Meal Vouchers, Prepaid Gift Cards, Employee Assitance Programme, Tuition Assitance, Discount for FedEx Services.
  • Opportunity to join multinational organisation and align your development with the growth of the organisation
  • Opportunity to learn and developed - career progression, building the IT Customer Solutions Team in FedEx
  • Competitive salary

Interested? Send us your CV and get more details!

Contact: Aleksandra Buda

Office: Hays, Al. Pokoju 5

Phone: 53527919


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