Business Analyst/ Data Analyst

✓ Location: Cracow
✓ Hybrid working model (office 2x per week)
✓ contract of employment for a period of 2 years

Key responsibilities:

Customer segmentation to accelerate the migration of customers – identifying eligible customers based on business value in the context of integration activities
Ad-hoc and regular analysis, dashboard creation & maintenance and wider customer analysis
Assisting the execution of customer migrations through data and analytical skillset, advising on data-driven conclusions
Communicating with a wide range of stakeholders regarding project requirements, interpretation of data, and the development of recommendations based on findings
Collaboration with stakeholders across functions and countries
Working in a team of analysts, regularly aligning on project requirements & process changes
Development & maintenance of core datasets used by the Analytics team across the project
Identification and resolution of data issues
Working with a wide range of data-sources – including liaising with SMEs to identify new data sources
Evaluation of project performance, utilising transactional data sources & survey results
Visualisation of analysis & evaluation results, including ad hoc reports and automated dashboards
Presentation of analysis and findings within the core team and to outside audiences

Skills & Experience Required:

Software:
Strong knowledge of SQL
Excel expert
Visualisation techniques & tools, ideally Power BI
Comfortable working in a dynamic and fast-paced environment

Strong problem-solving skills – ability to locate the sources & create the processes required to answer questions and resolve issues
Comfortable presenting analysis & results to varying audiences
Knowledge of data structures and the ability to enhance the data to be integrated across the business
Working in a team with other analysts – aligning on data sources with continual improvement of the data infrastructure
Work across multiple data sources e.g. customer segmentations, operational data, IT data
Strong understanding of data validation, analysis, problem-solving and error checking techniques

What we offer:

Hybrid working model (2x in the office, 3x remote per week)
Attractive compensation package
Training to get you started and on-the-job learning opportunities
Extensive learning resources to further develop your skills and knowledge
Tuition Assistance Program
Employee Assistance Program for you and your family in difficult life situations
Employee reduced-rate shipping
Great career opportunities

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

Hays Poland sp. z o.o. is an employment agency registered in a registry kept by Marshal of the Mazowieckie Voivodeship under the number 361.